Terms and Conditions

1. General Information

This website is operated by [Your Name], an independent artist based in the United Kingdom. All original paintings offered for sale are created by me personally.

Business Name: Sasha Bride Haine
Contact Email: policy [at] sashabridehaine [dot] com
Location: United Kingdom

2. Use of This Website

2.1 Permitted Use

You may use this website for legitimate purposes, including viewing artwork, making enquiries, and purchasing original paintings. You must not:

• Use the website in any unlawful manner or for any unlawful purpose
• Reproduce, copy, or resell any content without written permission
• Attempt to gain unauthorised access to the website or its systems
• Use automated systems (bots, scrapers) to access the website
• Transmit any harmful or malicious code

2.2 Intellectual Property

All content on this website, including images, text, artwork photographs, and design elements, is protected by copyright and belongs to me unless otherwise stated. You may not reproduce, distribute, or use any content without my express written permission.

3. Artwork Sales

3.1 Original Artworks

All artworks offered for sale are original, one-of-a-kind paintings created by me. Each piece is handmade and may have slight variations in appearance from the photographs displayed on the website. Photographs are for reference only and may not perfectly capture colours or textures due to screen settings and photography limitations.

3.2 Availability

All artworks are subject to availability. While I make every effort to keep the website updated, there may be occasions when an artwork has been sold but is still displayed online. I reserve the right to decline any order if an artwork is no longer available.

3.3 Pricing

All prices are displayed in pounds sterling (GBP) and include VAT where applicable. Prices do not include delivery charges unless stated otherwise. I reserve the right to change prices at any time, but changes will not affect orders already placed.

3.4 Payment

Payment must be made in full before artwork is dispatched. I accept the following payment methods: [List your payment methods, e.g., bank transfer, credit/debit card, PayPal]. All payments are processed securely through third-party payment providers.

3.5 Order Confirmation

Once you place an order, you will receive an email confirming receipt of your order. This does not constitute acceptance of your order. I will confirm acceptance separately, at which point a contract is formed between us.

4. Delivery and Shipping

4.1 UK Delivery

Artworks are carefully packaged and shipped via [Your Courier Service]. Delivery times are estimates only and may vary. Standard UK delivery typically takes [X-X business days]. I am not responsible for delays caused by courier services or circumstances beyond my control.

4.2 International Delivery

International shipping is available to selected countries. Delivery times vary by destination. Customers are responsible for any customs duties, import taxes, or fees charged by their country. Please check with your local customs office before ordering.

4.3 Risk and Title

Risk in the artwork passes to you upon delivery. Title (ownership) passes to you once full payment has been received and cleared.

4.4 Damaged or Lost Items

All artworks are insured during transit. If your artwork arrives damaged or goes missing, please contact me within 48 hours of the expected delivery date. I will work with you and the courier to resolve the issue, which may include a replacement, repair, or refund.

5. Returns and Cancellations

5.1 Consumer Rights (UK Customers)

Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving the artwork, without giving a reason. To exercise this right, you must notify me in writing (email is acceptable) within the 14-day period.

5.2 Return Conditions

If you wish to return an artwork, it must be returned in its original condition, unused and undamaged, in the original packaging. You are responsible for the cost and risk of return shipping unless the artwork is faulty or not as described. I recommend using a tracked and insured service.

5.3 Refunds

Once I receive and inspect the returned artwork, I will process your refund within 14 days. The refund will be made to your original payment method. I will refund the cost of the artwork and standard delivery charges (if applicable). Return shipping costs are not refunded unless the artwork is faulty or not as described.

5.4 Exceptions

The right to cancel does not apply to commissioned or bespoke artworks created to your specifications, as these are considered personalised goods.

6. Commissions

6.1 Custom Artwork

I accept commissions for custom original paintings. All commission details, including size, subject matter, timeline, and pricing, will be agreed upon in writing before work begins. A deposit of [X%] is required before I commence work.

6.2 Commission Terms

• Commissioned artworks are created based on your specifications and requirements
• You will receive progress updates and/or photographs during the creation process
• Minor adjustments can be made during the creation process
• Once the artwork is completed and approved, it cannot be returned or refunded
• Full payment is required before delivery of the completed commission

6.3 Cancellation of Commissions

If you cancel a commission after work has begun, the deposit is non-refundable. If significant progress has been made, you may be liable for additional costs proportional to the work completed.

7. Copyright and Reproduction

7.1 Ownership of Physical Artwork

When you purchase an original artwork, you own the physical painting. However, I retain all copyright and intellectual property rights to the artwork, including the right to reproduce, photograph, and display the image.

7.2 Reproduction Rights

You may not reproduce, photograph for commercial purposes, or create derivative works from the artwork without my express written permission. You may display the artwork in your home or business and share personal photographs on social media with appropriate credit.

7.3 Artist’s Rights

I reserve the right to photograph the artwork before delivery for portfolio and promotional purposes. Images may be used on my website, social media, and marketing materials.

8. Limitation of Liability

To the fullest extent permitted by law:

• I am not liable for any indirect, consequential, or special losses arising from your use of the website or purchase of artwork
• My total liability for any claim relating to artwork or this website is limited to the purchase price of the artwork in question
• Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law

9. Website Availability

I aim to keep the website available at all times, but I do not guarantee uninterrupted access. The website may be temporarily unavailable due to maintenance, updates, or technical issues. I am not liable for any losses arising from website downtime.

10. Links to Third-Party Websites

This website may contain links to third-party websites (such as social media platforms or payment providers). I am not responsible for the content or privacy practices of external websites. Links are provided for convenience only.

11. Newsletter

By signing up for my newsletter, you consent to receive periodic emails about new artwork, exhibitions, and updates. You can unsubscribe at any time by clicking the unsubscribe link in any email. Your email address will be handled in accordance with my Privacy Policy.

12. Disputes and Complaints

If you have a complaint or dispute, please contact me at [Your Email Address]. I will make every effort to resolve the issue amicably. If we cannot reach a resolution, you may use the Online Dispute Resolution platform provided by the European Commission: ec.europa.eu/consumers/odr.

13. Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms

I reserve the right to update these terms and conditions at any time. Changes will be posted on this page with an updated “Last updated” date. Continued use of the website after changes constitutes acceptance of the revised terms.

15. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

16. Contact Information

If you have any questions about these terms and conditions, please contact me:

Email: policy [at] sashabridehaine [dot] com
Response Time: I aim to respond within 5 business days